Employment Type: Full-Time

Benefits Offered: Dental, Medical, Vision

Compensation: CA $40,000 to $45,000 per year (plus commission)

JOIN OUR TEAM AT RIDALL PEST CONTROL

Ridall Pest Control, a trusted name in structural pest management for over 30 years, is seeking a dedicated Customer Service Representative to join our friendly and enthusiastic team. We specialize in providing integrated pest management solutions to residential and commercial clients throughout the Lower Mainland.

POSITION OVERVIEW

As a Customer Service Representative, you will be the first point of contact for our clients, playing a crucial role in scheduling services, managing client accounts, and ensuring seamless communication between our office staff, clients and service technicians. Your contributions will be essential in supporting daily operations and helping deliver excellent service to our clients.

KEY RESPONSIBILITIES:

• Manage and organize schedules for pest control services, ensuring timely and efficient appointment bookings.
• Utilize CRM software (PestPac) to maintain and update client records, track service history, and assist with customer inquiries.
• Serve as the primary point of contact for clients via phone or email, addressing questions, providing quotes, and coordinating service visits.
• Assist with sales inquiries, provide follow-up on leads, and help convert one-time service requests into ongoing contracts.
• Ensure that all service scheduling and documentation align with company policies and industry standards for safety and compliance.
• Support service technicians by coordinating schedules and resolving any scheduling conflicts.
• Provide general administrative support as needed to maintain smooth day-to-day operations.

QUALIFICATIONS:

• Experience with CRM software (PestPac preferred) for scheduling, reporting, and customer management is helpful, but not essential.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills, with the ability to engage with clients and resolve concerns effectively.
• Comfortable with upselling services and converting leads into long-term, recurring business.
• Secondary school diploma (preferred).
• Fluent comprehension in English, written and oral.
• Ability to commute to Burnaby, BC (required).

WHAT WE OFFER:

• Competitive salary ranging from $40,000 to $45,000 per year, plus commission opportunities.
• Extended health, dental, and vision benefits.
• Casual dress code and a flexible work environment.
• Opportunities for career growth and professional development.
• Full-time, permanent position with a Monday to Friday schedule.

HOW TO APPLY

If you’re passionate about providing top-notch customer service and want to be part of a reputable company with decades of experience, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your qualifications and interest in the role to [email protected] (Karlissa Hughes).

APPLY TODAY!

Employment Type: Full-Time

Benefits Offered: Health and Dental

Other Benefits: Company vehicle and equipment provided

Compensation: Competitive salary based on experience (+ commission incentives for sales)

JOIN OUR TEAM AT RIDALL PEST CONTROL

Ridall Pest Control, a trusted name in pest management since 1989, is seeking a dedicated and skilled Service Technician to join our team. We pride ourselves on delivering effective, eco-friendly pest control solutions to our residential and commercial clients.

POSITION OVERVIEW

As a Service Technician, you will be the frontline representative of Ridall Pest Control, responsible for inspecting properties, identifying pest issues, and implementing appropriate treatment plans. Your role is crucial in ensuring the safety and comfort of our clients by maintaining pest-free environments.  Every day will be different for you as you drive one of our company vehicles throughout the Lower Mainland to help our existing and potential customers live and/or work in a pest free environment.

KEY RESPONSIBILITIES:

• Conduct thorough inspections of client properties to identify pest infestations.
• Develop and implement effective pest control treatment plans.
• Apply products and other pest control methods safely and in accordance with regulations.
• Educate clients on preventive measures and pest management strategies.
• Maintain accurate records of services performed and materials used using our industry specific mobile software.
• Stay updated on industry best practices and safety protocols.

QUALIFICATIONS:

• High school diploma or equivalent.
• Valid British Columbia pest control license or willingness to obtain one.
• Valid driver’s license with a clean driving record.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Fluent comprehension in English, written and oral.
• Ability to work independently and manage time effectively.

PHYSICAL REQUIREMENTS:

• Ability to work in various environmental conditions.
• Comfortable with climbing ladders, crawling in confined spaces, and lifting equipment.

WHAT WE OFFER:

• Competitive salary based on experience.
• Commission incentives for sales.
• Comprehensive health and dental benefits.
• Company vehicle and equipment provided.
• Ongoing training and professional development opportunities.
• Supportive team environment with opportunities for advancement.

HOW TO APPLY

If you’re passionate about providing top-notch, safe and effective pest control services and want to be part of a reputable company with decades of experience, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your work experience and interest in the role to [email protected] (Alejandra Junco).

APPLY TODAY!